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LAMMA | لمة

Privacy Policy

Updated 11 October 2026

This policy explains how LAMMA handles personal information across its public website and services, the choices available to you and how to contact us.

01

Information we collect

We may collect account and profile information you provide, approximate or precise location when you allow it, interests and preferences, activity and Circle participation, verification signals, booking or transaction details, communications with support and technical information such as device, browser and site interactions.

In the Lamma app, the information you provide includes: your first name and, if you add it, your last name; your date of birth; your country, city and, if you add it, your neighbourhood; a rounded location, only if you tap Use my location; your goals, interests, preferred time of day and pace, and the line about you; any access or dietary needs you choose to tell us about; the name and phone number or email address of any trusted contact you add, and the permissions you give them; the messages you send to other members; your requests to the Assistant and its replies, which our server matches against listings without any AI service; the activities and Circles you join, waitlist places, connection requests, blocks and reports; your notification and privacy choices; and your account's email address and sign-in method (a code sent by email, Google, or Sign in with Apple on iPhone). Our hosting provider's request logs record your account ID, IP address and the requests the app makes; they are kept for 7 days and used only to diagnose problems. We use your date of birth to check account and activity eligibility. Your date of birth stays private and is not shown to other members. This change does not require identity documents.

02

How we use information

We use information to provide and secure the service, personalise discovery, operate activities and bookings, support trust and safety, respond to enquiries, improve performance, comply with law and communicate service updates. Personalisation is intended to increase usefulness and can be adjusted through your preferences.

03

Sharing and Trusted Circle

We share information only as needed with hosts, activity or travel providers, service providers, people you choose through Trusted Circle, legal authorities when required, or as part of a properly governed business change. Trusted Circle sharing is optional, specific to the experience and controlled by you.

The app's data is stored by our hosting provider, Supabase, in the European Union (Frankfurt). Google (Sign in with Google), Apple (Sign in with Apple, on iPhone) and Resend (which delivers sign-in and deletion codes by email) process data only to provide those services. RevenueCat, our purchase provider, may hold a customer record under your account ID and process any purchase history available to sync or restore purchases and provide purchase analytics. Nothing is sold in this version. The app contains no advertising or crash-reporting services, and we do not sell personal information. A trusted contact you add is stored so that a later version can invite them; this version sends them nothing.

04

Website forms and analytics

Public forms prepare a message in your own email application; LAMMA receives it only after you send it. We do not load optional advertising or analytics technologies unless configured and, where required, consented to. We do not send names, email addresses or message text in analytics events.

05

Retention, security and rights

We retain information only as long as reasonably needed for the purposes described, legal obligations, dispute resolution and safety. We apply proportionate safeguards. Depending on where you live, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent by contacting support@lamma-app.com.

The app connects to our servers only over encrypted (HTTPS) connections. You can delete your account and its data yourself in the app: You → Looking after you → Privacy → Close your account → Close my account, then confirm your identity; deletion usually completes while you wait. If you cannot use the app, see lamma-app.com/en/delete-account or email support@lamma-app.com. After deletion we keep only limited records needed for safety, legal or financial reasons or forming part of shared history, such as another member's conversation or an activity's past bookings; they no longer contain your profile, email address or account ID, and are linked to you, if at all, only by a random reference or a one-way code. Until they expire, our daily database backups (up to 8 days) and the two technical records below still contain your details, and account deletion does not remove emails you exchanged with our support team. Two technical records are deleted automatically: our hosting provider's logs after 7 days, and our email provider's delivery records after up to 30 days.

Questions or requests?

Contact support@lamma-app.com. LAMMA may update this document when services or legal requirements change; the effective date above will be revised.